Terms and Conditions
Effective Date: June 10, 2026
Welcome to EM-Express Towing. These Terms and Conditions ("Terms") govern your use of our website and towing, roadside assistance, and related services. By accessing our website or requesting services, you agree to be bound by these Terms.
EM-Express Towing provides towing and roadside assistance services throughout Arlington, Fort Worth, Grand Prairie, Mansfield, Euless, and surrounding Texas service areas. Services include emergency towing, accident recovery, winching, tire changes, jump starts, lockout assistance, fuel delivery, battery installation, and related roadside support.
1. Acceptance of Terms
By accessing this website, submitting a service request, calling our dispatch line, sending a text message, or using any of our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
If you do not agree with any part of these Terms, please do not use our website or services.
2. Services Provided
EM-Express Towing offers towing and roadside assistance services, including but not limited to:
Emergency towing
Accident recovery
Vehicle recovery and winching
Tire changes
Jump-start services
Vehicle lockout assistance
Fuel delivery
Battery installation
Other roadside assistance services
Service availability may vary based on location, weather conditions, vehicle type, road accessibility, and operational capacity.
3. Service Requests and Scheduling
While we strive to provide prompt service, estimated arrival times are not guarantees.
Service delays may occur due to:
Traffic conditions
Severe weather
Road closures
Emergency response priorities
Equipment availability
Other circumstances beyond our control
EM-Express Towing shall not be liable for losses resulting from service delays.
4. Customer Responsibilities
Customers agree to:
Provide accurate contact and location information.
Disclose relevant vehicle details.
Ensure lawful ownership, possession, or authorization for the vehicle being serviced.
Follow instructions provided by our operators and technicians.
Maintain a safe environment for service personnel.
Failure to provide accurate information may result in additional fees or service refusal.
5. Pricing and Payment
Service pricing may vary based on:
Vehicle type
Distance traveled
Recovery complexity
Time of service
Equipment required
Additional roadside assistance requested
Payment is due upon completion of service unless alternative arrangements have been agreed to in writing.
EM-Express Towing reserves the right to refuse service for unpaid balances or declined payments.
6. Cancellations
If a service request is canceled after dispatch or once a technician has been assigned and en route, a cancellation fee may apply.
The amount of any cancellation fee will depend on travel distance, resources deployed, and time incurred.
7. Vehicle Condition and Liability
Customers are responsible for removing valuables and personal belongings from their vehicles whenever possible.
EM-Express Towing is not responsible for:
Pre-existing vehicle damage
Mechanical failures unrelated to our services
Personal property left inside vehicles
Delays caused by circumstances beyond our control
Any claim regarding service-related damage must be reported within 48 hours of service completion.
8. Satisfaction Guarantee
EM-Express Towing is committed to providing professional, reliable, and customer-focused service. If you are dissatisfied with any service provided, please contact us promptly so we may investigate the matter and work toward a reasonable resolution.
9. SMS Messaging Program
By providing your mobile number and opting in, you consent to receive SMS messages from EM-Express Towing.
Messages may include:
Service updates
Dispatch notifications
Appointment confirmations
Service reminders
Follow-up communications
Promotional and marketing messages
Message frequency may vary.
Message and data rates may apply depending on your wireless carrier.
You may opt out of SMS communications at any time by replying:
STOP
For assistance, reply:
HELP
Consent to receive SMS messages is not a condition of purchasing services.
10. Intellectual Property
All content on this website, including text, graphics, logos, images, branding, service descriptions, and website design elements, is the property of EM-Express Towing unless otherwise stated.
You may not reproduce, distribute, modify, publish, or otherwise use website content without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by law, EM-Express Towing shall not be liable for:
Indirect damages
Consequential damages
Incidental damages
Lost profits
Business interruption
Loss of data
Personal property losses
Delays caused by events beyond our reasonable control
Our total liability for any claim arising from a service shall not exceed the amount paid for the specific service giving rise to the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless EM-Express Towing, its owners, employees, contractors, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorney's fees, arising from:
Your misuse of our website or services
False or inaccurate information provided by you
Unauthorized service requests
Your violation of these Terms and Conditions
Your violation of applicable laws or regulations
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms, the website, or services provided by EM-Express Towing shall be subject to the exclusive jurisdiction of the courts located within the State of Texas.
14. Changes to These Terms
EM-Express Towing reserves the right to modify or update these Terms and Conditions at any time.
Any updates will be posted on this page with a revised Effective Date. Continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.
15. Contact Information
If you have any questions regarding these Terms and Conditions, our services, or SMS communications, please contact:
EM-Express Towing
Address: 2627 South Cooper St. #11-B, Arlington, TX 76015
Phone: (682) 405-6470
Email: [email protected]
Website: https://emexpresstowing.com
Business hours and service availability may vary based on operational requirements and emergency service demand.
Email: [email protected]
Office: 2627 SOUTH COOPER ST. #11-B ARLINGTON TEXAS 76015
Call (682) 405-6470
BUSINESS HOURS
WE ARE SERVING
24/7
MONDAY - SUNDAY