Privacy Policy
Effective Date: June 10, 2026
EM-Express Towing ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, requesting services, contacting our team, or opting into SMS communications.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal information.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
Full name
Email address
Phone number
Vehicle information
Service location and address
Billing and payment information
Information submitted through contact forms
Information provided through service requests
SMS opt-in preferences
We may also automatically collect certain technical information when you visit our website, including:
IP address
Browser type
Device information
Operating system
Website usage activity
Referring website information
Cookie and tracking data
2. How We Use Your Information
We use collected information to:
Provide towing and roadside assistance services
Process service requests and inquiries
Schedule appointments and dispatch services
Communicate regarding services and updates
Send transactional communications
Process payments
Improve website functionality and user experience
Maintain security and prevent fraud
Comply with legal obligations
Send promotional communications when consent has been provided
3. SMS Communications and Opt-In Data
When you voluntarily provide your mobile phone number and opt in to receive SMS communications, we may send:
Appointment confirmations
Dispatch notifications
Service updates
Follow-up communications
Promotional and marketing messages
Message frequency may vary.
Message and data rates may apply based on your mobile carrier.
You may opt out at any time by replying:
STOP
For assistance, reply:
HELP
SMS Data Protection Statement
SMS opt-in information and consent records will not be sold, rented, shared, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.
This exclusion includes any sharing of text messaging originator opt-in data and consent information with third parties.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
Improve website performance
Understand visitor behavior
Measure marketing effectiveness
Enhance user experience
Maintain website security
Cookies may collect non-personally identifiable information regarding your interaction with our website.
You may disable cookies through your browser settings; however, certain website features may not function properly.
5. How We Share Information
We may share personal information only when necessary to:
Provide requested services
Process payments
Coordinate dispatch operations
Comply with legal obligations
Protect our rights and property
Prevent fraud or security threats
Service providers that assist in operating our business may receive limited access to information solely for business-related purposes and are required to protect that information.
No Sale of Personal Information
We do not sell personal information to third parties.
SMS Opt-In Non-Sharing Commitment
Mobile phone numbers, SMS consent records, and SMS opt-in information are never sold, rented, shared, transferred, or disclosed to third parties or affiliates for marketing purposes.
6. Data Security Practices
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from:
Unauthorized access
Disclosure
Alteration
Misuse
Loss or destruction
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed as completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Fulfill contractual obligations
Resolve disputes
Maintain business records
Comply with legal requirements
Information that is no longer required may be securely deleted or anonymized.
8. Your Privacy Rights
Depending on applicable laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Opt out of SMS communications
Request information regarding data practices
To exercise any of these rights, please contact us using the information provided below.
9. Third-Party Websites
Our website may contain links to third-party websites, services, or resources.
We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of those websites independently.
10. Children's Privacy
Our website and services are not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.
11. Changes to This Privacy Policy
EM-Express Towing reserves the right to update this Privacy Policy at any time.
Any revisions will be posted on this page along with an updated Effective Date. Continued use of our website or services following updates constitutes acceptance of the revised Privacy Policy.
12. Contact Information
If you have questions regarding this Privacy Policy, your personal information, or SMS communications, please contact:
EM-Express Towing
Address: 2627 South Cooper St. #11-B, Arlington, TX 76015
Phone: (682) 405-6470
Email: [email protected]
Website: https://emexpresstowing.com
13. Consent
By using this website, requesting services, submitting forms, or opting into communications, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.
Email: [email protected]
Office: 2627 SOUTH COOPER ST. #11-B ARLINGTON TEXAS 76015
Call (682) 405-6470
BUSINESS HOURS
WE ARE SERVING
24/7
MONDAY - SUNDAY